Staying for three nights in the Superior Suite with a King Bed offered stunning panoramic views and a private deck that felt completely secluded. The fresh towels at the pool, along with the delightful sandwiches served, made relaxation easy. However, the restaurant's menu was somewhat limited, and there was no staff readily available to assist when needed. Also, I encountered issues with the language barrier, as English speakers were hard to find, which added to the difficulty of my experience.

The staff handled our canceled flight professionally.

The unforgettable boat ride experience

Upon arrival, we were enchanted by the magical boat ride across the lake. The staff prepared everything perfectly, and our room felt like a private retreat with stunning views. Each day began with exceptional service, highlighted by the delicious breakfast and complimentary massage. We felt pampered by the attentive staff who genuinely cared for our comfort.

However, the restaurant's menu was somewhat limited, and a few items felt overpriced compared to nearby options. We were also surprised by the $25 charge for additional boat rides outside the scheduled times, which seemed excessive in an otherwise idyllic setting.

the jacuzzi in our room was such a treat to unwind in. unfortunately, the internet was unreliable.

We had an amazing stay here with friends! The views of the lake were breathtaking, and we loved the free kayaks for exploring. The breakfast was a great highlight, and with fantastic service, we felt well taken care of. Don't miss the beautiful hiking nearby for stunning views!

The lovely boat ride to Flores Dock was fantastic! We enjoyed our beautiful room overlooking the jungle. The staff were friendly, and the resort offered a refreshing outdoor ambiance. One highlight was the beautiful morning swim, which was a perfect start to our family day.

My kids wished the menu offered more kid-friendly options.

I loved how the individual cottages were so cozy, and I enjoyed some amazing spa treatments along with a refreshing dip in the pool. Definitely take some time to explore the local dining options—they're fantastic! 😊

I appreciated the stunning views from my room. The outdoor pool was refreshing, and I found it enjoyable to relax by the lake. One highlight was the included breakfast, which started my day off right. The staff arranged a special location for us to celebrate, showing genuine care for our needs.

I had some confusion regarding the extra costs associated with transportation to the city. Additionally, some of the tours felt overpriced compared to other options.

Stunning views and awesome staff!

Had an amazing stay with breathtaking lake views—waking up to that scenery was unbelievable! The staff made everything super easy and fun, we even got custom vegetarian meals that were delicious. The only thing was the bugs in the room were a little annoying, but that’s expected since it's so close to nature.

would be happy to recommend for a holiday

Tranquil atmosphere, stunning views, the included breakfast was delicious and served a variety of traditional Guatemalan dishes, while the access to kayaks and other water equipment allowed for enjoyable exploration of the nearby lake.

There was nothing I didn't like.

A Serene Escape with Minor Hiccups

We really enjoyed the tranquil atmosphere by the lake and the charm of the local design elements. Our morning starts with delightful breakfasts, although the food options were a bit limited. We appreciated the golf cart rides—they were a great help after long walks. A boat ride adds fun, but plan ahead for transportation.